Return & Warranty Information
Super Comm is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns facilities described below.
All Certified Refurbished Products and/or equipment delivered to a South African address carry a 12-month carry-in warranty from the date you receive the product. All our products are fully tested prior to being delivered, if the product is defective within 14 days of purchase, Super Comm will pay for any courier charges.
All Certified refurbished hardware is warranted, including any accessories such as keyboards, Mouses, Batteries and Chargers for 12 months.
Super Comm provides all computer equipement with Genuine Microsoft software and License certificate unless otherwise stated (Servers do not come with software).
3rd Party software, Malware and viruses are not covered by the warranty. Warranty is on the hardware provided, barring any malicous, wear & tear or physical damage to the equipment. Super Comm will not be held liable for any loss of data, software or information. We recommend you regularly conduct backups to an external source/cloud to ensure your data is secure.
Super Comm, at its discretion agrees to accept the return for credit of unwanted products; the products must be returned with Super Comm’s prior written agreement within 7 days of delivery. The products must be in the same condition as it was sent and in perfect re-saleable condition.
Unless otherwise stated in the manufacturer's documentation, all products delivered or collected carry a 12-month warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights.
Until Super Comm gets confirmation from the suppliers that the product is indeed faulty, a credit, replacement or repair cannot be authorized.
Super Comm does not sell products on an experimental basis. Customers are strongly advised to check suitability and specifications of products before ordering.
Super Comm's Customer Support staff will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection, or request that you return the product directly to us. If the goods are found on inspection to be defective, the cost of returning the item will be refunded to you.
All products returned in these circumstances will be subject to a handling fee of 25% of Super Comm's sale price for the products, or R350, whichever is the greater.
Super Comm cannot accept liability for packages damaged during transit. It is the Customer's responsibility to wrap the product adequately to prevent damage.
Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to insure the goods for their full value.
On receipt of the returned product, we will test it to identify the fault you have notified to us.
If following the testing process, the product is found to be in good working order without defect, we will return the product to you. courier costs of this return will be your responsibility.
This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.
No software on which seals have been broken can be returned for credit. If any software discs are faulty, the manufacturer will replace them. If you are a consumer this does not affect your statutory rights. Please note Software Licenses are non-returnable unless the software is materially non-compliant with its specification or the physical media on which it is supplied is defective.
If you have any queries, Please call us on 011 452-4977